Mr Solar Energy Privacy PolicyMr Solar Energy collects information only for purposes related to the services we provide. Mr Solar Energy respects your privacyand we do not sell or exchange our customer's details with any outside parties.
PricePrices for all products purchased within Australia for delivery within Australia are priced in Australian dollars ($AUD) inclusive of GST.Prices for international delivery outside Australia are quoted, duty unpaid. Freight, delivery, duty ad VAT costs are additional where applicable.Payments for all orders are processed in Australian Dollars ($AUD).Payments made in US dollars, Euros, Great Britain Pounds or any other currency will be converted to Australian Dollars at the rate determined by our bank at the time of processing payment by our bank.Prices maybe subject to currency fluctuations at time of processing your order.
Freight and Delivery CostsFreight and delivery costs are charged at cost and quoted case by case at time of order.
Customs DutiesCustoms duties vary from country to country and are payable by the customer if applicable in the recipient country.
Payment MethodPayment Methods that Mr Solar Energy accepts are: Amex, Visa, Mastercard, Bank Draft, Cheque and Cash.Please allow bank clearance times for all cheques and money transfers before orders can be actioned.For your protection and security, Credit Card payments made online are encrypted and processed by eWay using a secure processor with 128 bit secured sockets layer (SSL)
Shipping PolicyGoods will be despatched as soon as possible after cleared payments have been received.Depending on your location, Mr Solar Energy and Mr Solar Panel may deliver your order to you direct from us or from our partners and associates in Australia, the U.K., the USA, Europe and Asia via a major reliable international airline, national air or land express delivery service.Mr Solar Energy and Mr Solar Panel use Toll Skynet WorldWide express as our preffered Freight Forwarding Agent.You may track the delivery of your order using the SkyNet WorldWide Express computerised Tracking System.Heavy packages, pallet and container lots may be delivered by sea freight as required.Most shipments are delivered within 14 Days, however Sea freight may take a little longer.An estimated delivery date will be given at time of sale. Any delivery days for which our suppliers are responsible will be passed on to you. All claims for damages in this connection are excluded.
GuaranteesAll systems and components carry manufacturers guarantees of up to 25 years.
Warranties and ReturnsA full manufacturers warranty of up to 25 years is given with all products. Should the product fail to perform as specified by the manufacturer, you are entitled to an exchange upon return of the faulty product.Any goods returned must be despatched within seven (7) days of receipt, in original undamaged condition, return freight paid by you and complete with original packaging and all documentation inclusive of your sales receipt.Please contact us for authorisation before return shipping any product at
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     Credit Card Processing, Payment Gateway, E-Commerce
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